The Nigerian Communications Commission (NCC) has clarified the issues on those that are qualified to be compensated for poor service by MTN, Airtel, Glo and other network service providers.
Highlights of the eligibility criteria for compensating telecoms subscribers, according to the NCC including: “if you experienced poor network service in an affected Local Government Area and you make at least, one outgoing revenue-generating event (billed call, SMS or data session) during the relevant period.”
The Commission said that the compensation framework covers both individuals and corporate telecoms consumers.
It said that qualified subscribers do not need to apply for the compensation because it is automatic, saying: “Operators are required and mandated to identify affected subscribers and provide compensation directly.
“Only service failures that fall below the defined thresholds set by the Quality of Service Regulations issued by the NCC will qualify for compensation.
“Short, isolated interruptions and immediately remedied interruptions may not qualify.”
