A customer of the Guarantee Trust Bank (GTB) in Lagos, Olobashola Folorunsho Gabriel, has been thrown into dilemma by the bank over the ATM dispensing error.
In a complaint he sent by text to Greenbarge Reporters, Olobashola Folorunsho said that the management of the bank refused to pay his N20,000 that got stuck in the bank’s ATM machine and that even when he wanted to close the account, the bank refused him.
Here is the complaint from the customer:
“Dear Admin, My name is Olobashola Folorunsho Gabriel, I wish to share with you my disheartening Experience with Guarantee Trust Bank. I Made a withdrawal on my GTB account 0030077983 VIA the ATM machine at GTB Ajibade, Mokola, Ibadan, Oyo state on December 3rd 2016. which happens to be the branch where my account is domiciled. I was debited of #20,000 without getting paid, i lodged several complaints to the management to no available, Pictures taken by the machine clearly showed I didn’t receive cash from the machine but the management insisted I did, my request to view the video playback was refused. I made a request to close my account and the head of operations told me he was not going to close it, he told me to forget about closing the account and to also forget about the #20,000 dispense error and maintain a relationship with GTB. I had no choice but to leave the Bank premises.
Olobashola Folorunsho Gabriel
Forensic Scientist
Food Scientist
Twitter : @geebash
Instagram @gee_bash.” [myad]
